How soon will my order ship?

Orders will be processed between 24 - 72 hours. Once your order has shipped, you will receive a shipping confirmation email with information to track your order. Currently, shipping takes 3 to 5 days once your order is processed.

 What is your return policy?

Customer satisfaction is our number one priority. We work hard to ensure that we provide a high quality product. We accept exchanges only within 7 days of receiving your order. Candles/wax melts must be in the same condition you received them, new and unused.  If you wish to exchange, you are responsible for all shipping costs. If you are not 100% satisfied with your candle, please provide honest feedback so that we can improve our products in the future.

What happens if I get shipped a candle that’s broken?

Please contact us with a picture of the damaged product and packaging, including the tracking number, within 24 hours of receiving. 

Do you do custom/bulk orders?

I will happily work with you to create the perfect birthday present, wedding favor, or a personalized gift for someone special.

For custom orders, please contact me at thecustomkreations@gmail.com or by clicking here to complete the form. For bulk orders, please click here and complete the form. We will contact you within 1-2 business days. Please note there is a minimum of four weeks for both customized and bulk orders. Bulk orders of 20-49 candles receive a 10% discount and orders of 50 or more will receive 15% discount. 

Do you do wholesale orders?

Yes. Please contact me today if you are interested in selling our candles in your place of business. 

How do I care for my candle?

When lighting a candle for the first time, allow the wax to melt all the way to the sides of the container. Depending on the container size, this should take around 1-3 hours. Failure to do this will often cause "tunneling" which will limit the life of your new soy candle.

Wicks should be trimmed to about 1/4" before you re-light your candle. This will ensure a long lasting candle, minimize soot and remove any mushrooming of carbon on the end of the wick.

Why does my candle/wax melt  have a white frosting or appear to have indents after burning?

This is a natural property of soy wax. It will not have any impact on how your candles and wax melts burn.

Why does my candle look wet?

Our candles are hand poured, not massed produced. Although every effort is made to ensure consistency, each candle will be a little different. When using completely natural soy wax, sometimes you may notice darker patches or "wet" spots in your candle jars. This is not a flaw, and does not take away from the quality of the candle. It is simply a small blemish where the wax has not adhered to the glass 100%. The top of your candle may also appear slightly uneven, this is also a sign of wax being hand poured.